Private Psychology Practice Administrator, 3 week holiday cover, October 2019

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Private Psychology Practice Administrator, 3 week holiday cover, October 2019

Post by FernwoodClinic » Tue Jun 11, 2019 2:11 pm

Fernwood Clinic is an independent practice in Balham, South London. We were set up in January 2016 with a mission to bring authentic, expert psychology services into our community so that people can lead more fulfilling lives. We are a friendly team of ten Chartered Clinical and Counselling Psychologists, providing assessment, short term and long term treatment for adults, children, families and couples.

We are currently looking for Practice Administrator to do 1 week of training + 2 weeks of holiday cover between 15th of October - 1st of November 2019. The hours are as follows:

--Tuesdays to Thursday 10am-8pm
--Friday 10am-5pm

This is an excellent opportunity to gain experience in the private therapy space. One week training will be provided by the Company Director.

You will be supporting our clients and therapists to deliver excellent private outpatient mental health care. You will be the first point of contact for new clients, taking them through the customer journey from assessment and therapy to discharge.

The key responsibilities include but not limited to:

-Answering telephone and email queries from new clients and referrers. Advising on available services, conditions treated and types of therapies offered. Arranging appointments and supporting clients throughout their therapy journeys.
-Responding to requests from existing clients in a timely manner.
-Managing practitioners’ diaries using our online practice management software.
-Administering initial assessment questionnaires and intake forms
-Advising clients who would like to use private medical insurance. Submitting invoices to insurance companies.
-Processing accurate payments for self-funding clients.
-Maintaining database with confidential client treatment information, including outcome measures.
-Scanning session notes and managing client records in a confidential manner
-Supporting psychologists to arrange external written / telephone communication with GPs and other referrers. Ensuring all GP letters are sent promptly.
-Keeping the practice reception area and therapy rooms neat and tidy at all times

Core skills required:

-Academic background in Psychology (A-level or degree) is preferred, but not essential
-Administrative experience in a Healthcare setting is desirable
-High level of efficiency, organisation and attention to detail at all times.
-Pleasant and calm manner. Ability to establish and maintain a supportive client relationship quickly, in the context of confidentiality, and be comfortable with others’ emotional distress.
-Excellent verbal and written communication skills.
-Ability to work with high expectations of clients in a private healthcare setting.
-Google Docs skills are desirable.
-High level of self motivation

The salary is £400 per week for 3 weeks.

Please submit your CV and a short cover note detailing why you would like to work with us to This role is open until filled.

Pearson Clinical Assessment publishes a wide range of assessments to support psychology professionals including the Gold Standard Wechsler range. To view our range please visit:
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